United States and Puerto Rico
november 2026
Puralta offers skincare through independent Brand Partners who share products, serve Customers, and may develop sales teams. These Policies and Procedures govern the relationship between Puralta and each Brand Partner and are incorporated into the Brand Partner Agreement together with the current Compensation Plan.
This United States version applies to Brand Partners enrolled in the United States, including Puerto Rico, subject to applicable local requirements.
Puralta operates as a standalone brand with its own policies and programs. These Policies and Procedures, the Brand Partner Agreement, and the current Puralta Compensation Plan govern your Puralta business. Other companies’ policies, programs, and promises do not apply to your Puralta business.
Read and follow the Agreement, these policies, the Compensation Plan, Approved Materials, and applicable law. Ask Puralta Compliance when a requirement is unclear. Sponsors cannot waive policies or promise an exception on Puralta’s behalf.
Brand Partners have no authority to bind Puralta, enter contracts for it, incur debt in its name, or represent themselves as its employee, medical adviser, or corporate spokesperson. No exclusive territory is granted.
At all times, Brand Partners must comply with the terms and conditions of this Agreement, as well as all applicable federal, state, territorial, and local laws. Brand Partners must also conduct their Puralta businesses in an honest and ethical manner. Each Brand Partner also represents and warrants that they have not been convicted of any crime of moral turpitude, including but not limited to embezzlement, fraud, theft, perjury, or counterfeiting.
Brand Partners must cooperate with Puralta’s compliance reviews and promptly follow instructions to correct or remove noncompliant content or practices. Failure to comply may result in corrective or disciplinary action under Section 14.
Changes to the Agreement and these Policies and Procedures follow the notice and effective-date requirements in Section 17.1.
The terms below support these Policies and Procedures. The Agreement, Compensation Plan, and applicable program terms control their respective requirements. Definitions do not independently create new benefits, qualifications, fees, or restrictions.
| Term | Definition |
|---|---|
| Account | The record Puralta maintains for an enrolled Brand Partner or Customer, including profile, orders, program participation, and applicable business activity. |
| Active Status | For discount eligibility, having at least $100 in Personal Customer Sales Volume (PCV) in the prior calendar month. This qualifies a Brand Partner for the 25% discount in the following month. Personal purchases do not count toward PCV. See Launch Rewards Qualification Period for the New Brand Partner exception. |
| Adverse Event | An unwanted health effect reported after using a product, such as irritation, an allergic reaction, or injury. A report does not by itself establish that the product caused the effect. |
| Agreement | The Brand Partner Agreement together with the Policies and Procedures and Compensation Plan incorporated into it, including applicable approved amendments and market addenda. |
| Annual Technology Fee | The annual fee for the Brand Partner technology services described at enrollment: $99 USD, plus applicable tax. It is paid at enrollment and renews on the enrollment anniversary. |
| Approved Materials | Current product claims, images, marketing content, training, and other materials Puralta has approved for the applicable product, purpose, and market. |
| Authorized Market | A country, state, province, or territory Puralta has officially opened for the relevant enrollment, sales, or product activity. Authorization may differ by product and activity. |
| Back Office | The secure Puralta dashboard used to manage an account, access business information, view reports and compensation, and obtain Approved Materials. |
| Bonus | Compensation earned in addition to personal sales commissions when the requirements of the Compensation Plan or an official promotion is met. Enrollment alone does not earn a bonus. |
| Brand Partner | An independent contractor whose enrollment Puralta has accepted to market Puralta products and, where permitted, sponsor and support other Brand Partners. |
| Brand Partner Discount | The 25% reduction from published retail prices on eligible personal product orders. After the introductory 90-day Launch Rewards qualification period, eligibility requires at least $100 in prior-month PCV. The discount is distinct from commission earnings. |
| Building | Activities defined in Section 5.2.1 involving recruitment, sponsoring, encouraging others to sell or recruit, or actively performing team leadership duties for an Other Company. Permitted personal sales, passive existing-team compensation, and genuinely unsolicited enrollments are subject to the exceptions in Section 5.2. |
| Business Day | A day on which Puralta conducts its normal business operations, excluding weekends and applicable Company-observed holidays. Specific program terms or applicable law may define the term differently. |
| Calendar Month | The period from the first through the last day of a month. Applicable order cutoffs and time zones are stated in the Compensation Plan or relevant program terms. |
| Chargeback | A payment reversal requested through a bank or payment provider. It is different from a refund requested directly from Puralta; the related transaction may require review and compensation adjustment. |
| Commission | Compensation calculated on qualifying product sales under the Compensation Plan. A commission is separate from a product discount, loyalty reward, or product credit. |
| Commission Adjustment | A correction to a commission or bonus calculation, such as an adjustment for a refunded sale, payment reversal, order correction, or verified calculation error. |
| Compensation Plan | Puralta’s official description of commission rates, qualifying sales, ranks, bonuses, calculation periods, and payment requirements. Its definitions control compensation calculations. |
| Compliance | The Puralta function responsible for reviewing business conduct, marketing, and policy concerns and helping administer the Agreement and Policies and Procedures. |
| Confidential Information | Nonpublic business or personal information made available for authorized Puralta purposes, including genealogy reports, team contact information, Customer records, and nonpublic Back Office data, subject to the exceptions stated in the policies. |
| Cross Recruiting | Directly or indirectly inviting, recruiting, or encouraging a Puralta Brand Partner or Customer to join, sell for, or build another company’s business opportunity. Attempts may violate the policy even if no one enrolls; the limited unsolicited-interest exception is addressed separately. |
| Customer | A person who purchases Puralta products for personal use without enrolling as a Brand Partner. A Customer may also participate in an eligible Preferred Customer or subscription program. |
| Downline | The Brand Partners below a particular Brand Partner in the recognized team structure. Downline is another term for a sales organization or team, as defined by the Compensation Plan. |
| Enrollment Date | The date recorded by Puralta for the start of a Brand Partner’s accepted enrollment. The annual technology fee renewal is tied to the anniversary of this date. |
| Enrollment Kit | An optional collection of products or materials offered at enrollment, referred to by Puralta as a Product Introductory Bundle. Purchase is not required to become a Brand Partner. |
| Enrollment Sponsor | The Brand Partner who personally enrolls a new Brand Partner into Puralta. The Enrollment Sponsor remains the same even if the new Brand Partner is placed elsewhere within the organization. |
| Event | An in-person or virtual gathering, product demonstration, training, or opportunity presentation organized in connection with a Puralta business. |
| Genealogy | The record showing sponsorship, placement, and team relationships within Puralta’s sales organization. It may contain confidential account and business information. |
| Good Standing | Compliance with the Agreement and applicable account requirements, without a restriction that prevents the activity or benefit involved. Good standing does not replace a program’s separate sales or compensation qualifications. |
| Independent Contractor | A self-employed business participant who is not a Puralta employee and is responsible for their own business expenses, taxes, and applicable permits, subject to the Agreement and applicable law. |
| Inventory Loading | Purchasing or encouraging purchases beyond quantities reasonably expected to be personally used or sold to genuine end users. Purchases made to manufacture qualification rather than satisfy genuine demand are prohibited. |
| Launch Rewards Qualification Period | A New Brand Partner’s introductory 90-day qualification period. During this period, the Brand Partner receives the 25% discount without meeting the prior-month $100 PCV threshold. Separate reward qualifications follow the official Launch Rewards program terms. |
| Leg | A branch of a Brand Partner’s team beginning with a directly connected Brand Partner in the applicable team structure and extending through the organization below that position. The Compensation Plan determines which structure, and leg limits apply. |
| Level | A position measured by its distance below a Brand Partner in the team structure used for a particular compensation calculation. A level describes a relationship in the organization; it is different from rank. |
| Level Pay | Compensation on eligible sales at specified levels of a Brand Partner’s organization, subject to the Compensation Plan. It is separate from commissions on the Brand Partner’s own Customer sales. |
| Loyalty Points | Rewards earned and redeemed under the published Customer loyalty program. Their value, eligible uses, expiration, and other conditions follow that program’s terms; points are not cash commissions. |
| Market Addendum | Additional terms for a particular country, state, province, or territory that supplement the Agreement or policies and address applicable local requirements. |
| Material Connection | A relationship or benefit that could affect how someone evaluates an endorsement, such as Brand Partner commissions, free products, payment, or another incentive. |
| New Brand Partner | An individual whose Brand Partner enrollment has been accepted by Puralta and who is within their first 90 days following their recorded Enrollment Date. Eligibility for introductory rewards and benefits follows the applicable program terms. |
| Other Company | Any direct selling, network marketing, party-plan, or affiliate company other than Puralta or its parent company Tocara, Inc. |
| Paid As Rank | The rank at which a Brand Partner qualifies to be paid for a particular calculation period under the Compensation Plan. It may differ from the highest recognition title previously achieved. |
| Personal Customer Volume (PCV) | Personal customer sales volume: qualifying sales to a Brand Partner’s personal Customers. PCV excludes the Brand Partner’s own personal purchases. At least $100 in a calendar month earns the 25% discount for the following month, subject to the New Brand Partner introductory exception. |
| Personal Qualifying Volume | A Brand Partner’s Personal Customer Volume (PCV), plus qualifying volume from the Brand Partner’s Personal Purchases, up to a maximum of 500 PQV in personal purchases per calendar month. Personal Purchases do not count toward PCV. |
| Personal Purchase | A product order a Brand Partner makes for their own use. It does not count toward PCV and cannot satisfy or supplement the $100 PCV requirement for the following month’s discount. |
| Personal Sales Commission | Commission earned on eligible personal Customer sales under the Compensation Plan. The $100 prior-month PCV threshold for discount eligibility is not an additional minimum required to earn personal sales commissions. |
| Placement | A Brand Partner’s position within Puralta’s organizational structure. An authorized placement changes the Placement Sponsor and organizational position without changing the Enrollment Sponsor. Placement requirements are governed by Section 6.2. |
| Placement Sponsor | The Brand Partner directly above a Brand Partner in Puralta’s organizational structure. The Enrollment Sponsor also serves as the Placement Sponsor unless the Brand Partner is placed under someone else through the Placement Suite. After placement, the Enrollment Sponsor remains unchanged, and the person they are placed directly under becomes their Placement Sponsor. |
| Policies and Procedures | Puralta’s rules for enrolling, operating a Brand Partner business, serving Customers, marketing products, protecting information, and resolving concerns. They form part of the Agreement. |
| Preferred Customer | A Customer enrolled in Puralta’s published membership program. Fees, discounts, shipping benefits, renewal, loyalty, and cancellation are governed by the current program terms. |
| Product Credit | A credit redeemable for eligible products under its issuing program’s terms. Unless expressly stated otherwise, it is not cash, commission, or a transferable payment balance. |
| Product Introductory Bundle | An optional starter collection of products or materials offered at enrollment. Purchasing a Product Introductory Bundle is not a requirement to become a Brand Partner. |
| Published Retail Price | The current product price displayed by Puralta for the applicable market before any authorized program discount or promotion. |
| Puralta | The Company identified as the contracting party in the applicable Brand Partner Agreement that administers the Puralta products and Brand Partner program. |
| Qualifying Volume | The sales volume recognized for a specific commission, rank, bonus, or incentive under its official rules. Different qualifications may use different sales categories; do not assume every volume measure includes the same purchases. |
| Rank Advancement | Meeting the requirements for a higher rank under the Compensation Plan. Any maintenance period or advancement bonus requirement is separate and must also be met. |
| Recognition Title | A rank or title recognized by Puralta under its published rules. A recognition title does not guarantee payment at that rank in every period. |
| Resalable Condition | The condition required for a product to qualify for resignation buyback under the policies, including unopened, unused, original packaging and applicable shelf-life requirements, subject to mandatory rights. |
| Resignation | A Brand Partner’s voluntary decision to end the Agreement through the required notice process. Product returns, final compensation, confidentiality, and other surviving obligations follow the policies. |
| Resignation Buyback | Puralta’s repurchase of eligible products and sales aids from a Brand Partner who resigns or is terminated, subject to Section 12.4 and applicable law. |
| Return Authorization | Puralta’s instructions or approval for returning products. It helps identify and process a return and does not replace any applicable statutory cancellation right. |
| Shop | A Brand Partner’s personalized Puralta-hosted storefront through which Customers can browse and purchase through the official platform. |
| Social Media | Online services that allow users to publish, share, comment on, or exchange content, including social networks, video platforms, blogs, forums, groups, and messaging communities. |
| Sponsor | The Brand Partner recorded by Puralta as personally introducing a new Brand Partner. Sponsor credit is distinct from any separate placement position. |
| Subscription | An optional recurring product-order arrangement authorized by the purchaser, with products, timing, pricing, and cancellation governed by the accepted subscription terms. It is separate from the annual technology fee. |
| Team | The Brand Partners recognized within a Brand Partner’s organization under the Compensation Plan. Team membership does not create an employment relationship with the Sponsor. |
| Team Volume | The sum of all PQV generated by a Brand Partner’s downline team, plus the Brand Partner’s own PQV. |
| Termination | The ending of a Brand Partner Agreement. The policies distinguish voluntary resignation, nonrenewal, and Company-initiated termination and describe their consequences. |
| Upline | The Brand Partners above a position in the sponsorship or placement structure used for the relevant purpose. The Compensation Plan determines which relationships are recognized for compensation. |
To become a Puralta Brand Partner, each applicant must:
Applicants must supply accurate identity, residency, tax, and payment information through Puralta’s secure process and promptly update changes. Each applicant must personally review and accept the Agreement; a sponsor may explain enrollment but may not accept terms or create an account without the applicant’s informed authorization.
The Company reserves the right to reject any applications for a new Brand Partner or applications for renewal, for any reason, in Puralta’s sole discretion.
Brand Partners choose their hours and methods within the Agreement and are responsible for their business expenses, taxes, permits, and applicable licensing. They are not employees, franchisees, or authorized agents of Puralta.
Business Insurance. Brand Partners should review their insurance needs with a qualified insurance professional. Personal homeowner or renter coverage may not cover business activity, inventory, equipment, demonstrations, or events. Do not assume Puralta’s insurance covers your independent business; arrange any coverage required for your activities or venue.
U.S. and Puerto Rico Brand Partners pay an annual technology fee of $99 USD, plus applicable tax. The fee is charged at enrollment and automatically renews on each enrollment anniversary using the authorized payment method, unless cancelled before renewal.
Before payment, Puralta discloses the included services, recurring billing terms, cancellation instructions, and refund terms. Brand Partners must expressly authorize the annual automatic renewal. Puralta provides a confirmation containing these terms in a form the Brand Partner can retain.
Puralta sends an email reminder 30 days before each renewal, or as otherwise required by law. The reminder identifies the services, renewal date, annual charge, applicable taxes, and how to cancel before the charge. Fee-change notices and any required additional consent are handled in accordance with applicable law.
Brand Partners may cancel future renewals through their account or by contacting Support. Cancellation stops future annual charges. Technology-fee refunds follow Section 12.3 and any more protective state, territorial, or other applicable requirements.
Cancelling automatic renewal does not constitute immediate resignation. Unless the Brand Partner resigns earlier, the Brand Partner will have 90 days after the renewal due date to renew, or such other period as Puralta may determine in its discretion. During this period, access to the Back Office may be limited until renewal is completed. If renewal is not completed within the applicable period, technology access and Brand Partner status will end.
No product, Enrollment Pack, subscription order, training purchase, or inventory purchase is required to enroll or retain an account, except the separately disclosed technology fee where legally permitted. Current optional packs, contents, prices, and delivery terms are published at enrollment. Pack refunds follow Section 12.
Brand Partners may not pressure anyone to purchase a product bundle or Enrollment Pack, select a higher-priced Pack, or borrow money to participate.
Each individual or legal entity may hold only one active Brand Partner account. Spouses, domestic partners, and members of the same household who participate must use one account with clearly identified account holders.
Do not use nominees, family members, businesses, or undisclosed beneficial interests to operate additional positions or shift volume. Any exception for previously separate accounts, marriage, or inheritance requires advance written approval.
A qualifying entity may apply with Puralta’s written approval, formation and tax documents, disclosure of beneficial owners and authorized operators, and an authorized signature. Each participating operator must satisfy eligibility and conduct rules. The entity designates one primary contact and payee; Puralta does not resolve internal profit-sharing arrangements.
Changing an individual account to an entity, adding an owner, or changing control requires prior approval. An administrative change does not create a new position, change the sponsor, or restart introductory rewards.
Promptly update your legal name, address, email, telephone, tax information, and banking details through Puralta’s approved secure process. Changes to the legal account holder or tax identification may require a written request and supporting documentation; they do not by themselves authorize a sponsor or ownership transfer.
An account, controlling interest, or operating right may not be sold, transferred, pledged, merged, or assigned without Puralta’s prior written consent. Submit the proposed terms, buyer identity, ownership disclosures, and required eligibility documents. The recipient must accept the current Agreement and satisfy outstanding account obligations as lawfully required.
Approval must protect the one-account rule and team integrity. A transfer does not automatically move the organization, change sponsorship, restore forfeited rewards, or create a guaranteed business value. No transfer fee or right of first refusal is adopted in these Policies and Procedures.
An executor, authorized representative, or proposed successor should notify Puralta promptly and provide legal authority, relevant court orders, and succession instructions. A successor must be eligible and sign the required Agreement before operating the account.
Puralta will not divide a team or determine competing ownership claims. For divorce, dissolution, or disputed succession, provide a binding agreement or court direction naming the authorized operator and payee. Puralta may restrict disputed account changes or payments as reasonably necessary and legally permitted while preserving undisputed amounts and complying with court orders.
Represent products and the opportunity truthfully. Do not guarantee earnings or results, use pressure tactics, harass, discriminate, threaten, or misrepresent another person or company. Respect Customers, prospects, fellow Brand Partners, and staff. Clearly identify your independent Brand Partner status when promoting Puralta.
Fraud, unauthorized use of confidential information or payment methods, and manipulation of accounts or sales are prohibited. Brand Partners must not direct or knowingly assist another person in violating these Policies and Procedures.
Do not retaliate against a person who raises a good-faith concern, reports safety issues, seeks legal advice, or communicates with a regulator. These policies do not prohibit truthful reviews or legally protected statements.
Brand Partners may enroll with another direct selling, network marketing, or affiliate company, within the limits below. These limits protect the Puralta field, its Customers, and the relationships Brand Partners have built together.
For this Section:
Brand Partners may enroll with an Other Company as a customer, affiliate, or independent seller. They may use and personally sell its products and earn compensation on their own personal sales, provided they follow every part of this Section.
While actively Building with Puralta, a Brand Partner may not engage in Building for an Other Company, except for the limited activities expressly permitted in this Section.
A Brand Partner who holds a team or sponsoring position in an Other Company when enrolling with Puralta may retain that position solely to receive passive compensation from the existing organization. They may not actively manage or train that team, conduct recruiting or opportunity events, or recruit, sponsor, or enroll anyone new, except for genuinely unsolicited enrollments permitted under Section 5.2.5(c).
Brand Partners may not engage in Cross-Recruiting. Prohibited conduct includes, without limitation:
Genuinely unsolicited enrollments that comply with section 5.2.5(c) are permitted.
A violation may occur whether or not anyone joins. Brand Partners may not direct, authorize, or knowingly assist Cross-Recruiting through a household member or other third party.
Puralta understands that when a Brand Partner shares about another company's products they personally use, some people may naturally want to join that company through the Brand Partner, whether for a discount or for their own reasons. Puralta does not consider that interest, by itself, a violation of this Section.
By accepting the Brand Partner Agreement, the Brand Partner acknowledges and agrees to the following:
Many Brand Partners share several brands on the same personal social media pages, websites, and platforms. Puralta permits this, provided that anything a Brand Partner shares about an Other Company is strictly about products. On any platform, a Brand Partner may not:
Puralta Events and Puralta-branded team groups and chats are reserved for Puralta. Other Company products may not be presented, sold, or displayed there.
Team lists, genealogy, Customer information, and nonpublic Back Office reports may be used only for authorized Puralta support. Never use or disclose them to promote another company. Notify Compliance within ten business days after enrolling with another company, naming the company and your role.
For twelve months after resignation or termination, a former Brand Partner may not solicit or recruit a Puralta Brand Partner or Customer they worked with or learned of through Puralta into another company. This provision and confidentiality obligations survive departure.
Violations of this Section may result in a warning, suspension, loss of commissions and bonuses earned through the violation, loss of recognition and training opportunities, loss of rank or Founder status, or termination. Cross-Recruiting is a serious violation and may result in immediate termination.
Report suspected violations to Puralta Compliance at compliance@puralta.com using the process in Section 14.
Prospects choose their own sponsor. Do not misstate another sponsor’s identity, intercept enrollment links, offer unauthorized placement promises, or enroll a person without their knowledge. Provide access to current enrollment terms, policies, Compensation Plan, fee disclosures, and cancellation information before acceptance. No compensation is paid merely for recruiting a person.
The Enrollment Sponsor is the Brand Partner who personally enrolls a New Brand Partner. This designation remains unchanged after placement. Report genuine enrollment errors to Support with supporting documentation; do not create a second account to bypass a sponsorship dispute.
Through Puralta’s Placement Suite, an Enrollment Sponsor may move a personally enrolled Brand Partner once, within 60 days of their recorded enrollment date and time, under any eligible Brand Partner within the Enrollment Sponsor’s downline. The receiving Brand Partner must be in Good Standing and becomes the Placement Sponsor.
Consent from the Brand Partner being moved or the receiving Placement Sponsor is not required. However, Enrollment Sponsors are encouraged to discuss the placement with both parties before completing the move.
If the Brand Partner being moved already has a team, their entire team moves with them. Placement changes the Placement Sponsor and organizational position but does not change Enrollment Sponsor designations.
Placement takes effect at the time of placement and commissions are paid out based on placement of Brand Partners at the time of any given commission run.
Changes outside these placement rules require Puralta’s written approval. Team transfers, account moves, or Customer reassignments may not be used to manipulate volume or take over another Brand Partner’s organization.
Line Switching Prohibited. Brand Partners may not change Enrollment Sponsors or move between organizations except through placement expressly permitted under this section or another Company- approved process. Do not use duplicate accounts, another identity, a household member, a business entity, or resignation and re-enrollment to circumvent sponsorship or placement restrictions. Brand Partners may not encourage or assist another person in doing so. Any re-enrollment must comply with Section 15.3.
Sponsors should provide reasonable onboarding, direct teams to current training, encourage genuine Customer sales, explain responsible claims, and help identify concerns requiring corporate support. Sponsors may not give legal or medical advice, guarantee income, demand account access, or require attendance, paid coaching, leads, samples, apps, or personal purchases as a condition of participation.
Do not charge for access to a corporate rank, recruit, placement, or special treatment. Any fee-based training or materials must be optional, accurately described, separately priced, and approved under Section 9.2. Prices must be reasonable compared with similar offerings and must not generate significant profit for the selling Brand Partner. Provide a written cancellation and return policy consistent with Puralta’s applicable policies. Purchases must never be a condition of receiving sponsor support.
Brand Partners may not offer a separate compensation system or require additional contracts, private payments, outside programs, or purchases from a sponsor or third party as a condition of participation or support.
Do not encourage a prospect to violate an existing agreement, misuse confidential lists, or divert another company’s nonpublic Customer or representative information to Puralta. Explain that the prospect should review any continuing obligations before enrolling. Do not promise Puralta will fund a contract dispute or guarantee that joining creates no legal conflict.
Customer orders should be placed through puralta.com or a Brand Partner’s Puralta Shop, with payment processed by Puralta and products shipped directly to the purchaser. Brand Partners are never required to purchase, hold, or deliver inventory.
Occasional sales of unopened personal inventory are permitted under Section 7.5.
A Brand Partner may assist a Customer with informed authorization but must accurately identify the purchaser, shipping destination, and order purpose. Each Customer must have their own account information and email address for order confirmations; do not substitute multiple Customers’ names or payment methods within one account.
Customers should enter payment information directly into secure checkout. Do not retain payment credentials or card security codes, or fund orders to manufacture qualification.
For orders placed through puralta.com, use Puralta’s published availability and delivery terms, provide the official checkout receipt, and promptly refer errors or delays to Support. Only successfully paid orders may count toward qualification under the Compensation Plan.
Approved Business Accounts and Limited Inventory
Med spas, salons, spas, and similar businesses wishing to purchase limited quantities of Puralta products for resale or use in professional services must contact Support and receive written approval before placing such orders.
Puralta may request the business’s legal name, physical address, authorized contact information, applicable business or professional licenses, tax identification information, and any required seller’s permits or resale certificates. Providing an EIN or other tax identification number does not, by itself, authorize resale or tax-exempt purchasing.
Approved businesses must purchase through their own approved account using Puralta’s designated ordering process. Puralta will establish the permitted products, quantities, locations, sales channels, pricing, and applicable return and compensation terms. Inventory must remain reasonable in relation to anticipated customer demand or approved business use. No inventory purchase is required to become or remain a Brand Partner.
Products offered for resale must remain unopened, unaltered, and in their original packaging. Approved businesses must follow Puralta’s storage, product claims, customer service, and recordkeeping requirements and comply with applicable licensing and tax obligations. Products may not be sold through third-party marketplaces or unapproved locations or websites.
Purchases for resale and purchases for use during services must be identified accurately. Any commission or qualification credit is governed by the Compensation Plan and the approved business account terms; the same product may not generate duplicate credit when purchased and subsequently resold.
Approval is specific to the business and locations identified and may be modified or withdrawn by Puralta in accordance with the applicable business account terms.
Brand Partners receive a 25% discount on personal product orders during their initial 90-day Launch Rewards qualification period. Thereafter, a Brand Partner must generate at least $100 in Personal Customer Volume (PCV) during a calendar month to receive the 25% discount for the following calendar month. PCV consists of personal customer sales and excludes the Brand Partner’s own personal purchases. Personal purchases do not satisfy or supplement the $100 PCV requirement.
The $100 prior-month PCV threshold is a discount qualification, not a minimum required to earn personal sales commissions. Team commissions, bonuses, paid-as rank, and other compensation qualifications follow the current Compensation Plan. The 90-day introductory exception applies to the discount and does not waive separate compensation requirements.
No one may require or encourage excess personal purchases to maintain a discount, rank, or account. Official program terms govern promotions, stacking, and exclusions; Brand Partners may not invent discounts or guarantees.
Puralta prohibits any requirement, incentive, or practice that encourages Brand Partners to purchase product in quantities beyond what can reasonably be resold or personally used within a reasonable time. Advancement, rank, and compensation may never be conditioned on personal purchases beyond what is reasonably needed to serve actual Customer demand or personal use.
Preferred Customer membership, product subscriptions, and loyalty rewards are separate programs governed by the current terms accepted by the Customer. Explain applicable fees, renewal, eligibility, pricing, shipping, points, expiration, and cancellation accurately. Do not enroll a person in a paid program or recurring order without their informed consent.
A product subscription must disclose products, price or pricing method, frequency, charges, and how to skip, change, or cancel. Do not prevent or delay cancellation to protect volume. Refer billing and cancellation requests to the account tools or Support promptly. Program discounts are not cumulative unless the official terms expressly allow stacking.
Loyalty points and product credits are not cash or commission unless expressly stated otherwise in approved terms. Do not transfer, sell, create fictitious referrals, split accounts, or make purchases solely to generate rewards.
Brand Partners are not required or encouraged to purchase inventory for resale. Customer purchases through puralta.com are the standard sales method.
As an occasional exception, a Brand Partner may sell unopened, unused products from personal inventory purchased through official Puralta channels. Products must remain in their original, intact packaging, be properly stored, be within their expiration date, and retain readable labels and batch or lot information. Do not sell damaged, contaminated, recalled, or otherwise compromised products.
For these sales, the Brand Partner is responsible for collecting payment, delivering the product, providing a dated receipt identifying the seller, products, quantities, and prices, and meeting applicable tax and consumer requirements. Explain the applicable return process before purchase and honor Puralta’s Customer Satisfaction Guarantee. Do not promise that Puralta will refund a payment collected directly by the Brand Partner; coordinate return concerns with Support.
A resale does not create additional commissionable volume or qualification credit. All pricing, sales- channel, claims, and recall policies continue to apply.
Store products according to label directions and protect them from contamination. Do not repackage, relabel, dilute, blend, or decant products for sale.
Use only approved samples and hygienic demonstration methods. Do not share applicators or create unlabeled take-home samples. Stop the distribution of damaged, expired, contaminated, recalled, or visibly compromised items and contact Support.
During skincare demonstrations, Customers must self-apply products. Brand Partners may explain the directions and provide clean disposable tools but may not apply products directly to a Customer’s face, neck, or skin, even with consent. Use only Puralta-issued packaged samples for take-home distribution. Do not decant, repackage, dilute, or blend unofficial samples.
Brand Partners may sell only genuine, unaltered Puralta products purchased through official Puralta channels. Do not purchase products from third-party marketplaces, unauthorized websites, or other unauthorized sellers for resale, even if the products appear authentic or unopened.
Each active Brand Partner receives a personalized Puralta Shop at puralta.com. This is the approved online storefront for Customer purchases, with checkout, payment processing, and fulfillment handled by Puralta.
Brand Partners may not create independent e-commerce stores, online checkout systems, or payment links for Puralta product sales. The occasional personal-inventory sales permitted under Section 7.5 do not authorize a separate online storefront or listings on prohibited third-party marketplaces.
Brand Partners may not advertise Puralta products below the current published retail price on puralta.com, except through Puralta-authorized promotions. Customer checkout must occur through Puralta’s approved platform, except for occasional personal-inventory sales permitted under Section 7.5.
To protect brand positioning, product authenticity, and fair pricing for every Brand Partner, do not list or sell products on Amazon, eBay, Walmart Marketplace, Etsy, Poshmark, Facebook Marketplace, or similar third-party marketplaces without prior written authorization from Puralta.
Classifieds Coupons and Third-Party Listings. The marketplace restriction also applies to online classified advertisements, auction sites, coupon sites, deal aggregators, and listings for discontinued products or bundles. Do not ask or knowingly assist a friend, relative, Customer, or other person to list products on your behalf to bypass these restrictions. Any exception requires Puralta’s written authorization.
Opportunity Advertisements. Any approved classified or recruitment advertisement must clearly identify an independent business opportunity, use approved claims, and direct prospects to the official enrollment information. Do not describe Brand Partner participation as salaried employment, a job opening with Puralta, or guaranteed earnings.
Events may be hosted in a home, permitted workplace, suitable public venue, or online. Obtain venue permissions, meet applicable safety requirements, avoid pressure to purchase, and honor requests to stop follow-up. Attendance and purchases are voluntary. Other companies’ products and opportunities may not be promoted at Puralta events.
Product demonstrations and sampling must comply with Section 7.6.
Virtual events follow the same claims, disclosure, and privacy standards. Publicly shared recordings must clearly identify the presenter as an independent Brand Partner.
Obtain required permission before recording, sharing attendee information, or publishing identifiable images. Event expenses and commitments are the organizer’s responsibility unless Puralta agrees otherwise in writing.
Product education in a salon, spa, or other professional setting may be approved, but must direct purchases to the official Shop and must not imply medical endorsement. Obtain written approval before paying for a trade show, public booth, or recurring commercial display. Approval is specific to the event and does not create territorial rights.
Cancellation Rights at Events. Before accepting an order, explain applicable cancellation rights and provide Puralta-approved receipts, notices, and cancellation forms required for the location and sales method. These requirements also apply to permitted personal-inventory sales. Do not assume that using online checkout following an in-person presentation eliminates these obligations. Refer questions to Support before taking payment.
Market, enroll, and arrange delivery only in officially authorized markets and through the appropriate market platform. U.S.–Canada sponsorship, if authorized in the Compensation Plan, does not permit relabeling or personal export of products to bypass local requirements. Do not represent that a market is open before Puralta announces it or promise future product availability there.
Puralta encourages Brand Partners to market creatively and authentically, provided every claim is truthful, substantiated, and consistent with Puralta standards.
General Advertising Principles.
Current Company-supplied materials may be used within their stated permissions without separate approval. Routine unpaid social posts, captions, and personal product experiences do not require individual approval if they comply with Puralta’s approved claims, branding, endorsement, and image standards.
Written approval is required before using custom promotional tools such as brochures or presentations, translations, paid campaigns, team-branded merchandise, or materials offered for sale. New or modified product or earnings claims must be submitted for written approval before use.
Approval applies only to the submitted version and market. Silence, a pending request, approval of another design, or a sponsor’s consent is not approval. Promptly correct or remove noncompliant or withdrawn materials, including content in private groups you control.
Brand Partners pay their own advertising expenses. Approval does not guarantee leads, sales, reimbursement, or income.
Independent Logo and Identity. Use only the current logo version and identification Puralta has designated for independent Brand Partners. If a separate Brand Partner logo is issued, use that version on personal business materials. Do not use a corporate or retired logo as your personal business identity without written approval. Identify yourself by name together with “Independent Puralta Brand Partner”; a rank alone does not replace that identification.
Brand Partners may promote Puralta on personal social media accounts, subject to these requirements:
Brand Partners who arrange promotions involving payment, commissions, free products, or other benefits must ensure that creators:
The Brand Partner arranging the promotion must monitor the content and promptly address violations. Do not purchase fake reviews, condition incentives on positive sentiment, or suppress honest negative reviews.
AI tools may support marketing work, including drafting captions and creating design assets, subject to these requirements:
Images and testimonials must reflect genuine experience and comply with approved claims. Do not alter skin conditions or outcomes through filters, retouching, lighting manipulation, or AI.
Use consistent lighting, background, camera distance, angle, framing, and makeup conditions. Identify dates or elapsed time, products used, and relevant routine changes. Follow Puralta’s approved product- specific evaluation period; do not imply the same result timeline for every product.
Disclose the Brand Partner relationship and use approved information about generally expected results. “Results may vary” alone does not cure an atypical or misleading claim. Do not publish results without the required substantiation.
Obtain written consent identifying the images or testimonial, marketing purpose, and permitted channels. Retain consent records, original images, and authorized material securely for at least two years after the last authorized publication, or longer when required by law, Puralta’s retention schedule, or a legal hold. Provide records to Compliance on request. A public post does not by itself authorize Puralta to reuse someone’s image.
Comply with applicable anti-spam, telemarketing, privacy, and consent requirements, including CAN- SPAM, the Telephone Consumer Protection Act (TCPA), and applicable do-not-call requirements. Accurately identify the sender, obtain required consent, maintain consent records, provide required unsubscribe methods, and promptly honor opt-outs.
Do not scrape contact information, purchase unverified marketing lists, send unsolicited bulk promotions, conduct unsolicited cold-call campaigns, or send prerecorded promotional calls. Live follow-up must comply with applicable calling hours and do-not-call requirements.
A purchase, friendship, or public social profile does not authorize every marketing channel or override an opt-out. Automated communications must comply with these policies and applicable law.
Clearly identify a personal giveaway as a Brand Partner promotion, not a corporate Puralta promotion. Obtain any required approval and follow applicable laws and platform rules. Publish eligibility, entry methods, dates, prize and value, selection and notification procedures, odds or how they are determined, and relevant tax terms.
For chance-based giveaways, provide a lawful free entry method without giving purchasers better odds. Do not sell raffle tickets or charge for chances to win. Select winners fairly under the published rules and obtain permission before publicizing their names or images.
Puralta’s product classifications and permitted claims vary by product and market. Brand Partners must use only the claims, directions, and warnings approved by Puralta for the applicable product and market.
For products marketed as cosmetics:
Ingredient and efficacy claims must be substantiated in Approved Materials. Do not extend, combine, or exaggerate published claims.
Recommend patch testing only as directed by the product label or Puralta’s Approved Materials. Refer allergy, skin-condition, or pregnancy-related questions to a qualified healthcare professional. Do not offer medical or dermatological advice.
OTC and Other Regulated Products. Sunscreens and certain acne products are regulated as over-the- counter (OTC) drugs in the United States. Brand Partners may promote these products only after Puralta confirms they may be sold in that market. Use only Puralta-approved claims consistent with the local label, directions, warnings, and limitations. Do not change SPF claims, omit warnings, recommend unapproved uses, or imply guaranteed results.
Do not imply that registration, product listing, a cosmetic notification, manufacturing standard, or trademarks establish government endorsement or product approval. Use clinical, certification, organic, environmental, and safety claims only when Approved Materials substantiate the exact claim for the specific product. An ingredient study is not a clinical trial of the finished formula.
Testimonials must reflect genuine current experience and comply with approved claims and disclosure standards. Do not diagnose, prescribe, guarantee safety, or recommend stopping prescribed care. Refer allergy, pregnancy, skin-condition, or treatment questions to an appropriately qualified health professional.
Report irritation, allergic reactions, injury, contamination, or other product safety concerns to Puralta Support immediately, and no later than 24 hours after learning of the concern, at support@puralta.com or 888-738-8738. Do not wait for proof, medical records, or confirmation that the product caused the concern.
Encourage the user to stop using the product and seek appropriate medical care. For severe or life- threatening symptoms, direct them to emergency services without waiting for Support.
Provide available product names, batch or lot numbers, use dates, symptoms, and reporter contact details. Preserve packaging and provide photos with appropriate consent. Missing information must not delay the initial report.
Do not diagnose the cause, promise reimbursement, require a waiver, or discourage reporting. Share sensitive information only through approved secure channels and cooperate with Puralta’s follow-up.
Follow Puralta’s recall, withdrawal, and stop-sale instructions immediately. Stop distribution of affected lots, preserve traceability and records, and help notify affected Customers through the approved process. Do not dispose of or return affected stock contrary to instructions. Corporate staff manage regulatory notifications; Brand Partners must cooperate and may report directly to authorities where permitted.
Compensation follows the current approved Compensation Plan. Earnings must arise from genuine end- user product demand and qualifying sales, not merely from enrollment. No specific earnings or success are guaranteed. Brand Partners shall not require personal purchases beyond genuine demand or encourage purchases to manufacture rank.
The Compensation Plan distinguishes personal sales commission from team bonus eligibility, paid-as rank, and title recognition. The $100 prior-month Personal Customer Volume (PCV) threshold in these policies applies to the Brand Partner product discount. Account renewal alone does not guarantee a payment or rank.
Personal Qualifying Volume and Team Volume. Personal Qualifying Volume (PQV) is a Brand Partner’s PCV plus qualifying volume from their Personal Purchases, up to a maximum of 500 PQV in personal purchases per calendar month. Team Volume is the sum of all PQV generated by a Brand Partner’s downline team, plus the Brand Partner’s own PQV.
The 500 PQV limit applies to qualifying volume, not the dollar amount spent. Personal purchase volume above this limit does not count toward PQV or Team Volume. Personal Purchases do not count toward PCV or satisfy or supplement the $100 PCV requirement for discount eligibility.
Personal Purchase Review. A Brand Partner who purchases $1,000 or more in products during a calendar month may be subject to a compliance audit. Puralta may request reasonable supporting information to verify the purpose of the purchases, genuine personal use or Customer demand, and compliance with inventory policies. Brand Partners must cooperate with the review.
No personal product purchase is required. Brand Partners may not purchase or encourage purchases to manufacture qualification or accumulate excessive inventory.
Paying fees or purchasing a Product Introductory Bundle or Enrollment Kit does not guarantee rank, team placement, or income.
Brand Partners may not publish personal earnings, income projections, commission screenshots, or lifestyle claims implying likely income. Explain only the opportunity and Compensation Plan mechanics using current Approved Materials. Do not suggest that substantial or replacement income is typical, requires little effort, or is guaranteed by effort or time spent.
These requirements apply to public posts, private messages, one-on-one conversations, live presentations, and audio or video content. Prohibited claims include unsupported statements that Puralta income can pay household bills, eliminate debt, replace employment, or provide financial freedom.
Until Puralta approves market-specific earnings disclosures supported by reliable data on typical earnings and expenses, do not make earnings claims, improvise average earnings or hypothetical profit examples, or make “ground floor” income promises. Do not use another company’s earnings examples, incentive statistics, or income disclosures to describe Puralta.
Use Puralta-required earnings disclosures exactly as provided and prominently alongside approved content. A disclaimer does not authorize an otherwise prohibited or unsupported claim.
Approved opportunity materials explaining the Compensation Plan must include the following notice, unless Puralta provides a different approved disclosure:
“Puralta does not guarantee income or profit. Participation involves costs, and you may earn no income or incur a loss. Compensation Plan descriptions explain how compensation is calculated; they do not predict what you will earn.”
Personal sales commissions are calculated and paid weekly. Level pay and bonuses are calculated monthly and paid on the 10th of each month, as published in the Back Office. In the event of a weekend or holiday, commissions will be paid by the next business day. Brand Partners must maintain accurate payment and tax information.
Compensation Questions and Disputes. Report suspected commission, bonus, qualifying-volume, or payment errors to Support in writing within 30 days after the relevant statement becomes available. Include the affected period, transaction details, and supporting records. Puralta will review the concern, explain its determination in writing, and correct verified errors. Undisputed amounts remain payable under the normal payment schedule. A Brand Partner may request further review under Section 14.3. This reporting window does not waive nonwaivable legal rights or excuse documented Company errors.
Brand Partners must report taxable business income and retain records of commissions, bonuses, and rewards. Cash and noncash incentives, including trips or prizes, may have tax consequences. Puralta will provide required reporting documents under the applicable market’s rules. Do not assume personal sales commissions are excluded from tax reporting or use another company’s reporting thresholds or reward valuations for Puralta.
Puralta will disclose payout currency, any conversion methodology, processor terms, and authorized fees before they apply. Brand Partners shall not represent a fixed U.S.–Canadian conversion rate unless it is actually adopted and published. Legally earned undisputed amounts are not automatically forfeited for failing to request them within an arbitrary period.
When a product is refunded or bought back, the related sales volume is removed. Commissions and bonuses already paid on that sale are deducted from the earning Brand Partners’ future payments. Removal of volume may affect rank and bonus qualification for the period in which the refund occurs.
Any recovery must be traceable to the affected transaction and shown on the statement. Do not recover the same amount twice. A payment dispute may be investigated and related volume held pending review, but exercising a lawful chargeback right is not automatically fraud or grounds for a blanket penalty. Fraudulent or abusive activity remains prohibited.
Do not create fictitious accounts, submit unauthorized enrollments, use another person’s identity, move orders across accounts or periods to misstate demand, make planned return purchases, or fund another person’s activity to manufacture qualification. Puralta may verify end-user sales and supporting records in a proportionate, privacy-respecting review.
Trips, recognition, promotions, and special bonuses follow their published rules, deadlines, qualification definitions, tax treatment, and adjustment terms. A sponsor cannot change those rules. Fraud or returned qualifying sales may affect a reward only as provided in the approved rules and applicable law.
This Section consolidates Customer returns, new Brand Partner cancellation, resignation buyback, and related adjustments. Mandatory federal, state, and territorial rights apply whenever they are more protective. Do not obstruct, misstate, or condition a statutory cancellation right.
Cooling-Off Rights. Customers may cancel a purchase without penalty within three business days after the transaction, or within any longer period required by applicable law, and receive a full refund of amounts paid. Required notices and forms will explain the applicable deadline, cancellation methods, and return arrangements. These rights are separate from, and do not reduce, the 60-day Customer Satisfaction Guarantee. Statutory definitions of “business day” control where applicable.
Customers may return products purchased at puralta.com within 60 days of delivery for a full refund of the product price or an exchange. The guarantee covers opened and partially used products. The same guarantee applies to permitted personal-inventory sales under Section 7.5. The selling Brand Partner is responsible for the refund or exchange and may contact Support for assistance.
A new Brand Partner may cancel the Agreement within 60 days of enrollment and receive a full refund of the annual technology fee, applicable tax, and any optional Product Introductory Bundle purchased. Bundle refunds require products to be returned unopened and resalable; the technology-fee refund does not depend on returning products. Original shipping is not refunded, except as required by law.
A Brand Partner who resigns within 30 days after an annual technology-fee renewal payment is entitled to a full refund of that fee and applicable tax.
Massachusetts and Wyoming Brand Partners retain applicable statutory rights to refunds of at least 90% of required services or other participation payments. Those rights are not limited by the full-refund periods above. More protective cancellation and refund rights under applicable law remain available.
A Brand Partner who resigns or is terminated may return resalable products and sales aids, including Product Introductory Bundle contents, purchased within the previous twelve months. Puralta refunds 90% of the net purchase price, less applicable commissions, bonuses, or credits previously received by the returning Brand Partner, without duplicate deductions.
Products must be unopened, unused, in original packaging, and within their commercially reasonable usable or shelf life. Seasonal, discontinued, or special-promotion items may be excluded only if that exclusion was clearly disclosed before purchase. More protective rights under applicable law remain in effect.
Submit returns, cancellations, and buyback requests through the Back Office or to support@puralta.com. Follow Puralta’s return instructions, keep proof of shipment, and do not send returns to a sponsor.
Approved product refunds are issued to the original payment method within ten business days after Puralta receives the returned products. Technology-fee refunds are issued within ten business days after receipt of the eligible cancellation request and do not require a product return.
The Customer or Brand Partner pays return shipping, except for defective or incorrect items or where applicable law requires otherwise. Original shipping is not refunded for cancellation under Section 12.3, except as required by law.
For statutory cancellations, applicable refund deadlines and return or collection requirements override this section; a refund will not be delayed pending receipt of returned products where the law requires earlier payment.
Report shipping damage, defective products, or order errors through the Back Office within fourteen days of delivery, with a photo where possible. Puralta will replace the item or issue a refund at no cost. This reporting period does not limit the Customer Satisfaction Guarantee or rights under applicable law.
Free items and product credits have no cash refund value. Opened products are not eligible for buyback under Section 12.4. Other exclusions apply only as permitted under Section 12.4 and applicable law; they do not limit the Customer Satisfaction Guarantee in Section 12.2.
Refunds and buyback remove related sales volume. Commission recovery, rank recalculation, and reward adjustments follow Section 11.6 and the current Compensation Plan. Brand Partners must not pressure anyone to delay a return to protect sales volume or qualification.
Collect only information reasonably needed for a legitimate Puralta purpose with appropriate notice and consent. Do not sell, rent, or disclose Customer, prospect, or team information to another company. Protect contact lists, honor opt-outs, and route privacy access or deletion requests to Puralta promptly.
Puralta’s Privacy Policy governs information collected through its platform, subject to applicable privacy laws. Brand Partners must comply with requirements applying to their own collection, storage, and communications, including applicable U.S. federal, state, and Puerto Rico requirements.
Use nonpublic genealogy, contact, compensation, pricing, and training information only for authorized Puralta activity. Do not export it to solicit for another company or publish it publicly. Confidentiality continues after resignation or termination.
Confidentiality does not prevent disclosure required by law, reporting to authorities, obtaining confidential legal advice, or using information independently obtained lawfully outside Puralta. Share only the information legally necessary and use protective measures where appropriate.
Keep passwords confidential, enable available multifactor authentication, and give access only to approved account operators through authorized tools. A sponsor may not demand a team member’s password or impersonate that person. Do not store sensitive payment or identity documents in personal messages, shared drives, or unapproved AI tools.
Paper Records and Secure Disposal. Protect printed Customer and business records from unauthorized access, and do not retain complete payment-card data or card security codes. Once an authorized record is no longer needed under applicable retention or preservation requirements, securely shred or destroy it. On request, confirm the secure return or deletion of Puralta records and identify any documents that must legally be retained.
Immediately report suspected unauthorized access, lost devices holding business data, phishing, or accidental disclosure to Support within 24 hours after discovery. Preserve relevant evidence and follow containment instructions. Puralta directs required notifications; do not conceal an incident or delete evidence.
Retain transaction and tax records for seven years after the end of the year to which they relate, or longer if required by law. Retain consent and claims approval records according to Puralta’s retention schedule. Suspend deletion when a complaint, investigation, or legal hold requires preservation. Limit access to authorized persons.
On departure, immediately stop using nonpublic Puralta records and return or securely delete them within 30 days as directed, except records legally required to be retained or preserved. Keep retained records confidential and do not use them for marketing. Handle independent personal contacts lawfully without retaining or misusing Puralta-exported data.
Report suspected violations to Compliance through compliance@puralta.com. Include relevant names, dates, communications, links, and the requested resolution. Puralta reviews reports in reasonable confidence, subject to a fair investigation and legal disclosure duties, and aims to acknowledge grievances within five business days.
You may report directly without approaching the subject or sponsor first, particularly for harassment, safety, fraud, or privacy concerns. Submit truthful information; do not retaliate or knowingly make a false report.
Puralta may investigate material violations and ordinarily will provide notice and a reasonable opportunity to respond before suspension or termination. Immediate restrictions may be imposed to address urgent Customer harm, fraud, security risks, or serious misconduct.
Corrective measures may include removal or correction of content, training, a written warning, proportionate restrictions, suspension, correction of improperly obtained volume or rewards, or termination. Puralta will state the basis and scope in writing where reasonably possible.
Any hold should be limited to amounts reasonably implicated in the matter and allowed by the Agreement and law. A suspension notice shall explain permitted account activity, access, Customer service arrangements, and the expected review process.
A Brand Partner may appeal a disciplinary decision by emailing compliance@puralta.com within 30 calendar days after receiving written notice. Identify the decision, reasons for appeal, requested resolution, and supporting information.
The further-review process in this section also applies to compensation determinations disputed under Section 11.3.
A senior reviewer who was not responsible for the original decision will review the appeal. Puralta may request relevant records and aims to provide a written outcome within 30 calendar days after receiving the appeal. If additional time is needed, Puralta will explain the delay and provide an updated timeframe.
Restrictions remain in effect during review unless Puralta states otherwise in writing. This internal appeal process does not replace dispute-resolution provisions in the Brand Partner Agreement or limit rights under applicable law.
A Brand Partner may resign at any time by written notice. Existing obligations, outstanding balances, valid refund rights, and applicable buyback rights continue. Annual nonrenewal follows Section 3.3 and the approved notice and grace-period rules.
Company-initiated suspension and termination follow Section 14.2.
After resignation or termination, stop representing yourself as a Brand Partner, stop commercial use of Puralta assets, and close or transfer Puralta-branded groups as directed. Confidentiality and any valid surviving obligations continue.
Updating Public Profiles. Remove or update business listings, profiles, signature blocks, and promotional links so they no longer suggest a current Brand Partner relationship. Where an older public posting would otherwise imply that you still represent Puralta, remove the business promotion or clearly state that the relationship has ended.
Future team compensation and account access end as provided in the approved plan and Agreement. Reconcile earned compensation, refunds, approved adjustments, and lawful deductions, and provide a final statement. Do not promise restoration or automatic reassignment of a former team. Treatment of Customer servicing and team positions must follow published rules.
Not meeting the monthly PCV requirement affects discount eligibility under Section 7.2; it does not, by itself, terminate a Brand Partner’s account. Annual renewal requirements remain applicable under Section 3.3.
A former Brand Partner who left Puralta in Good Standing may apply for reinstatement no sooner than six months after resignation. Reinstatement requires Puralta’s approval and does not restore the former team or position. A reinstated Brand Partner may not be placed back with the former team.
Puralta grants Brand Partners a limited, nonexclusive, nontransferable right to use approved marks and materials only to promote authorized Puralta products and the opportunity while their Agreement remains in force. Brand Partners shall follow these guidelines:
Digital Content and Corporate Recordings. You remain responsible for the content you create and publish and for obtaining permission from identifiable participants and rights holders. Do not upload, sell, edit, or publicly distribute nonpublic corporate presentations, internal files, event recordings, or footage captured in Puralta facilities without written permission. Sharing current materials expressly released for Brand Partner use remains subject to their stated permissions. Do not imply that Puralta produced or approved your independent content unless it did.
Refer media inquiries about Puralta to the Company. Do not speak as its corporate representative unless authorized.
Puralta may amend these Policies and Procedures. Updated provisions will be posted in the Back Office with a revised effective date, and notice will be provided by email and in the Back Office at least 30 days before changes take effect. Changes do not apply retroactively to conduct occurring before their effective date.
Continuing a Puralta business or accepting commissions or bonuses after the effective date constitutes acceptance, subject to any additional notice or consent requirements under applicable law.
If a provision is invalid, the remaining provisions continue to the extent legally permitted. Any revision must follow the Agreement and applicable law; this clause does not authorize rewriting an unenforceable restriction without proper notice or consent.
A specific written waiver by an authorized Puralta officer applies only to the stated issue. Delayed enforcement does not automatically waive future compliance. Sponsors cannot grant policy exceptions.
Neither party is responsible for a delay caused by events beyond its reasonable control to the extent performance is legally excused. The affected party should give reasonable notice and take reasonable steps to reduce disruption. This does not eliminate mandatory refunds, consumer remedies, data protection obligations, or payment of amounts already lawfully due.
Required federal, state, territorial, language, licensing, fee-exemption, cancellation, and consumer-rights provisions must appear in the appropriate approved market addendum before enrollment opens. No general clause replaces mandatory disclosures or statutory cancellation forms. Liability allocation, indemnity, insurance commitments, and any damages limitation belong in the counsel-approved Agreement.